5th March 2018

Philip Dunne MP has welcomed new protections announced by Ofcom to give broadband shoppers better information about speeds, before they commit to a contract.

In future, broadband providers will have to give a minimum guaranteed speed to a potential customer at the point of sale. If that customer’s speed then drops below the promised level, broadband firms will have one month to improve performance, before they must let customers walk away penalty-free.

This right to exit a contract will also apply, for the first time, to landline and TV packages bought together with broadband. So, customers won’t be tied to a TV contract bought at the same time as their broadband, if speeds fall short of what was promised, and they decide to leave.

As an extra protection, internet providers must in future provide more realistic peak-time speed information upfront, which reflects the fact that broadband is typically not as fast when more people are online, during the busy periods of 8-10pm, or 12-2pm for businesses.

Mr Dunne said: “I have supported these measures since they were proposed by Ofcom last year, so I am delighted they have now been put in practice and broadband consumers have gained additional protections.

If you are looking for a new broadband supplier, it is right that providers give you an accurate representation of the service they offer, so you can make an informed choice. These protections will give a welcome boost to consumer confidence for those in South Shropshire looking for a new broadband provider, and help hold broadband suppliers to account – ensuring their performance does not dip over time, and consumers can walk away if broadband fails to live up to expected performance standards.”


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