Tax Credits Complaints Procedure

Philip asks the Chancellor about the Inland Revenue procedure for tax credits complaints

Mr. Dunne: To ask the Chancellor of the Exchequer if he will revise the operation of tax credits complaints procedures so that individual case officers within HM Revenue and Customs are assigned to each case. [8184]

Dawn Primarolo: HM Revenue and Customs deal with complaints about tax credits in accordance with the policy and procedures set out in their Code of Practice 1: 'Putting things right'. Individual complaints handlers, who are members of dedicated teams, are assigned to each complaint and remain responsible for it until it is resolved.